How e.surv Changed their Culture to Protect Remote/Lone Workers

Neil HartleyHealth & Safety Case StudiesLeave a Comment

Celebrating health and safety success with e.surv

If you are in the property market, you will probably have come across e-surv. It conducts property surveys for mortgage lenders, house buyers, and others.

Due to the nature of its work, 400 of its 700 employees are remote workers. Almost all of those remote workers operate alone.

In addition, their job entails visiting multiple new locations every day, plus they work with minimal supervision. As a result, the workers face risks every day. This could be anything from working at height to dealing with an aggressive pet to finding somewhere safe to park on a busy road.

The nature of the work, the number of remote workers, and the varied risks they face presents significant challenges in terms of health and safety management.

In addition to dealing with these challenges, the company had to consider the attitudes of the remote workers. After all, changing the health and safety culture in the company would involve more oversight of how those workers operate.

What the Company Achieved

e.surv managed to change the health and safety culture of the organisation. This change was driven by a dedicated and forward-thinking health and safety manager who convinced senior management to provide the right focus and levels of investment.

The health and safety manager also convinced employees to embrace the new health and safety culture and implement the new procedures and working practices.

Central to everything the health and safety team implemented was an attitude and business approach that put health and safety at the heart of everything. In other words, the business is important, but nothing is more important than the safety of its workers and others.

Practical Measures the Company Implemented

  • In-house training – e-surv developed health and safety training in-house to make it as specific and relevant as possible for its remote workers. The training is compulsory, and employees must complete an assessment once they finish. It covers lone worker safety and gives employees clear advice on what they should and shouldn’t do when they encounter common risks.
  • Health and safety documents – the company makes health and safety manuals, procedures, and forms available to all employees.
  • Dynamic risk assessments – a crucial part of e.surv’s health and safety procedures are dynamic risk assessments. Lone workers receive dynamic risk assessment training so they know what they should do when they first approach and then walk into a property.
  • Reports for the board – the board receives regular health and safety reports, including reports on near miss incidents. Dynamic risk assessments provide the information for these reports, helping the company tighten up and improve its procedures.
  • Lone worker safety devices – all lone workers were also allocated a safety device from Peoplesafe that features a man down alarm, GPS tracking, panic buttons, and more.

The results of these initiatives include a significant change in the health and safety culture of the company. In addition, e.surv has improved its operations by learning from near misses and other incidents. It has even received a Silver Award from RoSPA for its efforts.

From a standing start, this took only two years to achieve so shows what can be done with the right focus, committed health and safety professionals and board support.

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